Frequently Asked Questions
Kitchens:
Can I buy just worktops, sinks or taps?
Yes, we sell worktops, sinks and taps individually or as part of a complete new kitchen.
Do you sell appliances?
Yes, we sell appliances individually or as part of a complete kitchen from major suppliers including Miele, Bosch and Smeg.
Do you offer a free planning service?
Yes, once customers have visited our store we will be pleased to arrange a site survey and planning service which is free of charge. This includes CAD drawings and 3D computer visualisations of the proposed scheme.
Can you deliver?
We deliver throughout Norfolk, north Suffolk and parts of Cambridgeshire. Please enquire in-store for details and for charges as applicable.
Do you have an installation service?
Yes, using our approved operatives, we will be pleased to take care of every aspect of your kitchen installation including tiling, electrical works, carpentry, plumbing and gas work as required. All our approved contractors are fully insured and certified for the work that they undertake. Any installation work undertaken is covered by our own 12 months guarantee.
Do you sell splash-backs to match worktops?
Yes, some worktop finishes are available as splash-backs. Please contact us for details as the range of worktop styles is increasing all the time.
How long will I have to wait for my kitchen from placing the order?
Kitchen lead times vary according to manufacturer and type of kitchen ordered. Lead times vary from 2 to 8 weeks and can be confirmed with you at the time of quoting for your kitchen. Where bespoke units are specified or ordered, lead times can be longer, again we would be happy to confirm this at the time of quotation.
Can you supply granite or solid surface worktops?
Yes, we supply and install worktops in granite, Corian, Starron, and other solid surface materials. Lead times for these worktops vary according to machining complexity and the surface finish chosen. For all granite and solid surface worktops a templating visit is required once all base units are installed, in position, and available for measuring, a second visit is then made to site to install the new worktops. The time between templating and installation again depends on the level of machining, any site changes, and the surface material chosen. We would be pleased to give you likely timescales at the time of quotation.
Will this tap work with my existing hot water system?
There are a number of different types of hot water/boiler systems in wide-scale use in the UK. Please contact us and we will be able to establish which type of hot water/boiler system you have and therefore the suitability, or otherwise, of a particular component of your kitchen.
Can I just buy doors for my kitchen units?
We do not sell doors only, but would be very pleased to provide a competitive quotation for your kitchen requirements.
How do I look after my new kitchen?
We stock an extensive range of kitchen care products which will be pleased to explain to you in-store.
KITCHENS TILES
Bathrooms:
Can I mix and match the bath/basin/toilet from different suites?
Yes, you can chose different components from different suites if you wish. We aim to provide you with a bathroom suite tailored to your individual needs and this may involve you purchasing different parts of your suite from different ranges?
Will all of the whites match from different manufacturers?
Most bathroom suites and baths are inter-changeable, but it is always advisable to check this in-store with our trained staff prior to purchasing.
Do you have an installation service?
Yes, using our approved operatives, we will be pleased to take care of every aspect of your bathroom installation including tiling, electrical works, carpentry, plumbing and gas work as required. All our approved contractors are fully insured and certified for the work that they undertake. Any installation work undertaken is covered by our own 12 months guarantee.
Do you offer a free planning service?
Yes, once customers have visited out store we will be pleased to arrange a site survey and planning service which is free of charge. This includes CAD drawings and 3D computer visualisations of the proposed scheme.
Can you deliver?
We deliver throughout Norfolk, north Suffolk and parts of Cambridgeshire. Please enquire in-store for details and for charges as applicable.
I want to swap my radiator for a towel rail. Can you advise me how big it should be?
Yes, different designs and finishes of towel rails have different heat outputs, often lower than that of a conventional radiator. If you can provide us details of your room dimensions and location we will be pleased to calculate the size of towel rail you require.
Will this shower/taps work with my existing hot water system?
There are a number of different types of hot water/boiler systems in wide-scale use in the UK. Please contact us and we will be able to establish which type of hot water/boiler system you have and therefore the suitability, or otherwise, of a particular component of your bathroom.
Can I fit a pump to my hot water system?
There are a number of different types of hot water/boiler systems in wide-scale use in the UK. Please contact us and we will be able to establish which type of hot water/boiler system you have and therefore the suitability, or otherwise, of your system for accepting a pump.
Do I need special lights for my bathroom/shower room?
Yes, your bathroom is split into three zones according to proximity to water sources which require special electrical components designed specifically for use in that zone. Please discuss your requirements with us and we will be pleased to ensure that you purchase an appropriate item for that zone.
How do I look after my new bathroom?
We stock an extensive range of bathroom care products which will be pleased to explain to you in-store.
BATHROOMS KITCHENS
Tiles:
Do you deliver?
We deliver throughout Norfolk, north Suffolk and parts of Cambridgeshire. Please enquire in-store for details and for charges as applicable.
Do you have an installation service?
Yes, using our approved operatives, we will be pleased to take care of every aspect of your kitchen and bathroom installation including tiling, electrical works, carpentry, plumbing and gas work as required. All our approved contractors are fully insured and certified for the work that they undertake. Any installation work undertaken is covered by our own 12 months guarantee.
Can you tell me which grouts and adhesives I should use?
Our specially trained staff will be happy to advise you on the most appropriate grouts and adhesives for the tiles you have chosen and the surface onto which you will be tiling.
How do I know how many tiles I will need?
If you measure the room that you wish to tile our staff will be pleased to advise you on the quantity of floor, wall tiles or borders you require.
If I order too many tiles, can I bring them back and get a refund?
Yes, we accept full boxes of tiles returned for a full refund within 28 days of the date of purchase. We accept decors and border tiles on an individual basis within 28 days from date of purchase. Please bring your proof of purchase with you when returning any excess tiles.
How do I look after my new tiles?
We stock an extensive range of tile and grout care products which will be pleased to explain to you in-store.